Personalised Pet Solution for Busy Professionals and Families

Terms & Conditions


Terms and Conditions:

  • All pets must be fully vaccinated and their vaccination certificate sighted on arrival.
  • All pets must be on a current heartworm and flea/tick prevention program.
  • A service agreement and pet profile must be completed for all assignments.
  • 10% discount applies on all services for pets registered as members on the website.
  • A quote for your personalised pet care request will be provided at your In-Home ‘no-obligation’ appointment for your consideration before booking.
  • A deposit of 50% is required at the time of the booking.
  • The balance of payment is due upon commencement of the service agreement.
  • Any cancellations within a 24-48 hour period will forfeit your 50% deposit.
  •  Failure to keep your booking without any notice, will result in a full fee charge.
  • Failure to keep to the dates and times of the agreement will result in additional charges.
  • 10% surcharge applies on Public Holidays.
  • 10% surcharge applies for the Christmas period, Friday 17th December, 2010 to Monday 10th January, 2011
  • $20 travel fee applies for additional transportation, pick ups, drop offs, on top of the service fees and for all areas outside our service area (service area link).
  • All prices include GST and are subject to change.
  • We only accept cash or bank transfers.
  • We reserve the right to refuse a booking due to risks or harm becoming of the Pets Secret Servant.

Copyright Pets Secret Servant 2011
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